Return Refund Policy

We have a 30-day return or refund policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at info@animemor.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like intimate clothing (such as stockings, underwear, swimsuits), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Anyway, non-returnable items also apply to our refund policy if there is quality issues. 

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in a week. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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